Customer Service

Order Line & Tech Line 408 848 1497

FAX 408 846 7272

If you live in Europe and want to by these products please click the link below for on line shopping in your local area

Click this link for Europe & JSK Cleaning

You do not have to use a major credit card to purchase products from our secure shopping cart system. We share your concerns about predatory credit card fees and High interest rates.
see how easy it IS USING ELECTRONIC FUNDS TRANSFER

This screen shot is an example of the shopping cart page you will see in the checkout process. The
default "PAY WITH" selection is pay pal. Click the blue chevron to the right and select the ELECTRONIC DEBIT OPTION
THEN PROCEED WITH CHECK OUT BY CLICKING THE CONTINUE BUTTON

We highly encourage you to use this method of payment direct from your bank to our bank.
There are no fees, or interest payments using E Debit. The process is totally secure,with encryption and managed by
Authorize Net We never see or have access to your banking information.

Our customer service is open from 7:30 am to 5:00 pm Pacific Standard Time Monday thru Friday. Saturday from 8 am to 2 pm.We can answer all your questions you may have about our product and how to use them on your project

RETURNS ARE ACCEPTED UP TO 30 DAYS FROM DATE UPS DELIVERS YOUR ORDER

THE FOLLOWING CONDITIONS APPLY ALL TO RETURNS

CALL 408 848 1497 FOR AN AUTHORIZATION NUMBER BEFORE RETURNING ANY PRODUCT

5 GALLON CONTAINERS ARE NOT RETURNABLE IF THE SHIPPING BOX IS OPENED

ALL PRODUCTS ARE SHIPPED IN A PLASTIC SECURITY BAG. IF THIS BAG IS OPENED YOU CANNOT RETURN THE PRODUCT FOR A REFUND.
IF YOU OPEN THE BOX AND DECIDE YOU DO NOT WANT THE PRODUCT LEAVE THE PRODUCT IN THE SEALED BAG .
RETURN TO US WITH AN AUTHORIZATION NUMBER & WE WILL REFUND YOUR PURCHASE PRICE WITH THE ORIGINAL RECEIPT ATTACHED
JAKEL PRODUCTS CANNOT REFUND SHIPPING COSTS

All metalwax products are professional heavy duty AMS certified ( AERO SPACE) and when used correctly within the application range of the product will perform as advertised. if you are unsure of your application or need more information on our return policy call our tech support at 408 848 1497 before you order these products

DO NOT USE THE POST OFFICE TO RETURN PRODUCT.

Use UPS, Fed EX, DHL or any other common carrier

For returns and mail correspondence use the address below

Jakel Products, Inc

720 Las Animas Ave

Gilroy, California 95020

408 848 1497

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